Tell us what is happening, and we’ll help you find the right next step.
Include the essentials
Send the product name, model or SKU, color, purchase date, seller, proof of purchase, registration details, and a short explanation of the problem to helpdesk@cortexbeauty.com. Clear photos of the tool and label can help us identify it.
Describe safely
Tell us what happened before the issue began. Do not turn on a damaged tool to make a video or recreate smoke, sparks, or overheating.
After review
Our team will confirm eligibility and any return, payment, repair, or replacement instructions. Do not send a product until you receive those instructions.
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