Cortex Beauty Help Center

A little help for your hair journey.

Find answers about your order, your tool and what comes next.

Find your product tutorial →

Find your tool. Make it yours.

Choose your category, then find your exact model for how-tos, care tips and troubleshooting.

View all product tutorials

Find help for your product

Find your next good hair day.

Start with the result you want, then compare how each tool or routine gets you there.

Drying, blowouts or dry-hair touch-ups?

A hot-air brush uses drying airflow. A heated styling brush shapes dry hair. Start with that distinction before comparing barrel sizes.

One look or several styling options?

AirGlider uses heated plates and cool airflow. AirFusion uses interchangeable heads. Their names sound similar, but their styling methods are different.

Defined curls, loose waves or cordless styling?

Compare barrel shape and how you prefer to wrap your hair. Your result also depends on section size and technique.

Which haircare routine fits your goal?

Start with one main goal. Use the product label to build the cleansing, conditioning and finishing steps that suit your routine.

These are starting points based on each range’s stated purpose, not a hair diagnosis. Check the ingredient list and directions on your exact product. A serum is not automatically a heat protectant.

Packing for a trip? Compact and foldable describe size. Confirm the voltage on your exact tool before using it abroad; a plug adapter does not convert voltage.

Looking at similar names? Check the SKU, size and included pieces. A different listing or color does not establish a performance upgrade. Our team can help confirm the exact model. Ask us about your model

Your questions, answered.

When is U.S. shipping free?

Orders shipping to U.S. addresses qualify when the subtotal is over $50 USD after discounts and before taxes. No code is needed. An order at $50.00 does not qualify; $50.01 does. Read the shipping policy.

How do I get help with an order?

Contact us with your order number and the email used at checkout. For an order that has shipped, check the tracking details in your shipping confirmation.

I have not received my confirmation email. What should I do?

Check your spam or promotions folder. If it has been more than 24 hours, email helpdesk@cortexbeauty.com with the name and email used for the order.

Can I change an order after checkout?

Contact helpdesk@cortexbeauty.com as soon as possible with your order number and the requested change. Our team will confirm what is still possible.

Do you accept returns for a refund?

We do not accept returns for a refund. Eligible purchases made on cortexbeauty.com may qualify for an exchange if they arrive damaged or defective. Review the exchange policy.

My order arrived damaged or defective. What should I do?

Email helpdesk@cortexbeauty.com within seven days of delivery with your order number, proof of purchase and photos of the issue. Wait for approval and instructions before sending anything back.

I purchased from another retailer. Who should I contact?

Contact the retailer or seller first for help with your purchase. For questions about a Cortex warranty claim, review the warranty policy and contact our team with the product details and proof of purchase.

How do I register my tool?

Register your tool within 90 days of the original purchase date. Have the product model or SKU, purchase date, purchase location and proof of purchase ready. Community membership or a store account does not register your tool.

What does the limited warranty cover?

Eligible tools are covered for manufacturer defects resulting from normal use and proper maintenance. Coverage is two years from registration, and the tool must be registered within 90 days of purchase. The warranty is available in the continental United States. Read all terms and exclusions.

Is there a replacement fee?

All approved warranty replacements require a $24.95 shipping, handling and processing fee, even if the product is confirmed defective. Contact our team for instructions and, if needed, a personalized payment link. A replacement keeps the remaining coverage from the original warranty.

Where can I find instructions for my product?

Find your product tutorial by category, product name or SKU. Match your exact model and follow the manual supplied with your tool for settings, voltage and attachment compatibility. If you still need help, send us your product name, model or SKU.

Which tool or hair care product should I choose?

Tell us about your routine, the style you want to create and the products you are considering. Our team can help you compare the options. For hair care, follow the directions and ingredient information on your product packaging.

How do I send a receipt or photos?

The registration form includes a proof-of-purchase upload. For an exchange, warranty question or other support request, email your files to helpdesk@cortexbeauty.com with your order number and product details.

What is Inner Circle?

Inner Circle is the Cortex Beauty community on TYB. Explore current activities and member reward terms in TYB. It is separate from product registration and warranty coverage. Meet Inner Circle.

How can I contact Cortex Beauty?

Use our contact form or email helpdesk@cortexbeauty.com. Customer service hours are Monday–Friday, 8am–5:30pm Eastern Time.

Tools, care and a little know-how.

Browse support topics or find your product by name or SKU. For model-specific settings, attachments and care, match the instructions supplied with your exact product.

Safe dry styling station
Where is my order?

Let’s find your order and the latest delivery update.

Start with your shipping email

Open the shipping confirmation for your Cortex Beauty website order and follow its tracking link. Use the latest carrier update to check where your package is and whether a delivery estimate is available.

If you need a hand

Email helpdesk@cortexbeauty.com with your order number and the email address used at checkout. If you purchased from another store or marketplace, contact that seller for its order and tracking details.

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I haven’t received my order confirmation

A missing email does not always mean your order failed.

Check the basics

Look in your spam, junk, and promotions folders, and check the email address you used at checkout. Search for Cortex Beauty as well as your order number if you have it.

Next step

If you still cannot find your confirmation, email helpdesk@cortexbeauty.com with your name, the email used at checkout and the approximate order date. Please do not send full payment-card details.

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How free U.S. shipping works

U.S. orders qualify for free shipping when the merchandise subtotal is over $50 USD after discounts and before tax.

The threshold

An eligible subtotal of $50.01 or more qualifies. An order at exactly $50 does not. No shipping code is needed.

Other charges

For a subtotal of $50 or less, shipping charges appear at checkout. Warranty replacement fees are separate from merchandise shipping and are not waived by the free-shipping offer.

Destinations

This offer applies to U.S. shipping addresses. Check the available shipping options at checkout for your address, or contact our team for help.

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Can I change my order or delivery address?

Send us the correction as soon as you notice it.

What to send

Email helpdesk@cortexbeauty.com with your order number and the change you need. For an address correction, include the full corrected shipping address.

What happens next

Our team will check the order’s status and explain the options. Sending a request does not confirm that an order has been changed or canceled.

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My tracking says delivered, but I can’t find the package

Check the delivery details first, then let us help you investigate.

Check the delivery location

Review the address and any delivery photo or location note in the tracking information. Check with other members of your household or your building’s receiving desk.

Contact support

Email your order number, tracking number, and a brief description of what you checked to helpdesk@cortexbeauty.com. Our team will review the next steps; a replacement or other outcome is not automatic.

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My order arrived damaged or defective

We’re sorry your order arrived this way. For a purchase made at cortexbeauty.com, contact us within seven days of delivery so we can review an exchange.

Send these details

Email helpdesk@cortexbeauty.com with your name, order number, product name, a description of the problem, and clear photos. Keep your proof of purchase and packaging while the request is reviewed.

Wait for instructions

Exchanges require approval before you send an item back. Our team will provide the instructions for an approved exchange.

If the problem involves a tool

Stop using a tool that appears damaged or unsafe. Manufacturer-defect issues after the arrival exchange window are reviewed under the warranty terms.

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Do you accept returns for a refund?

Cortex Beauty does not accept returns for a refund. Eligible website purchases can be reviewed for an exchange if they arrived defective or damaged.

Website orders

Report an arrival defect or damage with photos within seven days of delivery. Proof of purchase and prior approval are required.

Other sellers

For an item bought from a retailer or marketplace, contact that seller for assistance with its purchase policies. The Cortex warranty is a separate process for eligible tools.

Full terms

Read the Exchange Policy and Warranty Policy for the governing conditions. These policies do not limit rights that cannot be excluded under applicable law.

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I bought my tool from another retailer

Start with the store or marketplace where you purchased it for help with that purchase.

Keep the purchase details

Save the receipt or order confirmation and the seller’s name. If your question is about the tool itself, we can also help identify the model and explain the support route.

Warranty eligibility

Buying online does not, by itself, answer whether a seller is authorized. Warranty eligibility depends on the official terms, including seller authorization, registration, location, and the type of issue. Email helpdesk@cortexbeauty.com if you need help checking.

Avoid a wasted shipment

Please wait for claim-specific instructions before sending a product to Cortex.

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Register your Cortex tool

Keep your tool’s purchase details together and register within 90 days of the original purchase date.

Before you begin

Have the product name, model or SKU, purchase date, seller, and proof of purchase available. Use the Tool Registration page and keep any confirmation you receive.

What registration activates

Eligible tools receive limited manufacturer-defect coverage for two years from registration, within the continental United States. The complete warranty terms and exclusions apply.

Need help finding a record?

Email helpdesk@cortexbeauty.com with the email used to register and your product and purchase details. Our team can help review the record.

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What does my tool’s warranty cover?

The limited warranty covers qualifying manufacturer defects in eligible tools used and maintained according to their instructions.

Coverage period

Register within 90 days of the original purchase date. Coverage lasts two years from registration and is available only in the continental United States. A replacement keeps the remaining term of the original warranty.

Exclusions

Damage from misuse, accidents, improper care, unauthorized repair or alteration, and purchases from unauthorized sellers can be excluded. The policy contains the full conditions.

How to start

Email helpdesk@cortexbeauty.com before shipping a product. The team will review eligibility and provide the next steps.

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Why is there a $24.95 replacement fee?

For an approved warranty replacement, the replacement unit is provided at no additional charge. A mandatory $24.95 fee covers shipping, handling, and processing.

When the fee applies

The fee applies to all approved warranty replacement claims, including confirmed defects. It is separate from shipping on a regular merchandise order.

How to pay

Follow the instructions sent for your approved claim. The warranty policy lists check or money order, or a personalized credit-card payment link provided by support. Contact helpdesk@cortexbeauty.com for assistance.

Approval comes first

Please do not submit payment or send the tool before your claim instructions are confirmed.

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How to request warranty help

Tell us what is happening, and we’ll help you find the right next step.

Include the essentials

Send the product name, model or SKU, color, purchase date, seller, proof of purchase, registration details, and a short explanation of the problem to helpdesk@cortexbeauty.com. Clear photos of the tool and label can help us identify it.

Describe safely

Tell us what happened before the issue began. Do not turn on a damaged tool to make a video or recreate smoke, sparks, or overheating.

After review

Our team will confirm eligibility and any return, payment, repair, or replacement instructions. Do not send a product until you receive those instructions.

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When will an approved warranty replacement ship?

The warranty policy states that a replacement will be sent within 15 business days after the required payment has been received and processed.

Check your claim

If you need an update, reply to your claim email with your reference information. The 15-business-day period describes dispatch after payment processing, not a guaranteed delivery date.

Coverage on the replacement

A replacement remains covered for the rest of the original warranty period; it does not start a new two-year term.

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I missed the registration window

The warranty requires registration within 90 days of the original purchase date.

What to do

If you are unsure whether you registered, contact helpdesk@cortexbeauty.com with your purchase and product details so the team can check.

If no registration is on file

Our team can explain any available options. A missed registration does not automatically qualify for warranty coverage or a paid replacement offer.

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Can I make a warranty claim outside the continental U.S.?

The current Cortex limited warranty is available only within the continental United States.

Your next step

Contact your seller for assistance with its purchase policies. You can also email Cortex support for product identification or usage questions.

Read the governing terms

The warranty policy explains geographic coverage and preserves statutory rights that may apply. We do not promise an international replacement service.

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How to find your product name, model, or SKU

The right product match is the first step to the right answer.

Look for the label

With an electrical tool switched off, unplugged, and cool, check its rating label and packaging for the model information. Your receipt or order details may also list a product name or SKU.

Similar names can mean different tools

Some Cortex tools share a product name, including AirFusion and Digital Wave Maker. Match the SKU or model before using an attachment, voltage specification, or operating instruction from another listing.

If you cannot identify it

Send support a clear photo of the complete tool and its label. Do not open the housing or remove parts to look for a number.

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Where can I find my tool’s instructions?

Use the instructions supplied with your exact tool model.

Need another copy?

Email helpdesk@cortexbeauty.com with the name, model or SKU, color, and a photo of the rating label. We’ll help identify the correct instructions.

Match before using

A guide for a similar-looking tool may have different controls, attachments, voltage, or maintenance directions. Keep your model information with your registration and purchase details.

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Does my brush dry hair or style dry hair?

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Choosing a heat setting

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Can I use my tool when I travel?

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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My tool is smoking, sparking, leaking, or unusually hot

Stop using the tool. Switch it off and unplug it if it is safe to do so.

Do not test it again

Do not keep resetting it, open the housing, or attempt a repair. Do not turn it on again to film the problem. Keep it away from water and let it cool in a safe place.

Contact us

Email helpdesk@cortexbeauty.com with the model, purchase details, and a description of what happened. Photos can be taken after the tool is disconnected and cool.

Urgent danger

If there is a fire or immediate danger, move to safety and contact emergency services.

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My tool won’t turn on

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Cleaning your tool without guesswork

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Cool, unplug, then put away

Finish your routine by switching off and unplugging your tool. Let it cool completely before storing it.

Protect the tool and cord

Store in a dry place and avoid tight bends or wrapping the cord tightly around the handle. Use any storage lock or cover only as the product instructions allow.

Auto shut-off is a backup

An automatic shut-off feature does not replace switching off and unplugging after use. Do not use an ordinary travel pouch as a resting surface for a hot tool.

Heat accessories

Follow the care and heat limits for your mat, glove, or holder. Heat resistant does not mean safe for prolonged contact with a hot plate or barrel.

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Can I buy a replacement part or attachment?

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Where do I check ingredients and formula claims?

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Shampoo, conditioner, mask, or serum: what goes where?

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Is my serum a heat protectant?

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Help with a promotion or TYB reward

Check the terms attached to your specific offer or reward.

Before checkout

Review eligible products, dates, and any combination rules shown with the offer. Do not assume a reward applies to every product or combines with another promotion.

If something looks wrong

Email support with the offer or reward details and the items in your cart. Do not share account passwords. We’ll help check the applicable terms.

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Questions about payment at checkout

The payment options available for your order appear at checkout.

A payment did not go through

Review the checkout message and check that your billing details are correct. If you need help, email support with the error message and your order number if one was created. Do not include full card numbers or security codes.

Warranty payments

An approved warranty claim follows its own payment instructions. Request the personalized payment link from support rather than using a merchandise checkout to guess the fee.

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Tell us what you need help with

A few details help us get you to the right answer faster.

For an order

Include your order number, checkout email, and a short description of the issue. For an arrival exchange, include photos and contact us within seven days of delivery.

For a tool

Include the product name, model or SKU, color, seller, purchase date, and what is happening. For a hair-care product, include its exact name and a photo of the label if your question concerns directions or ingredients.

Reach the team

Email helpdesk@cortexbeauty.com. Our current FAQ lists a response estimate of 1–2 business days. Please wait for claim instructions before shipping an item.

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AirGlider: straight styles and soft curls

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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AirFusion: choose your attachment, then your routine

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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A smoother blowout with your hot-air brush

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Shape dry hair with a thermal styling brush

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Smooth dry hair with your Digital Hot Straightening Brush

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Your flat iron: prepare, section, smooth

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Choose a curl shape, then work in sections

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Create waves with a three-barrel tool

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Get to know your dryer and its attachments

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Go Curls: a simple start to cordless curling

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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PROSteamer: match the iron before choosing a refill

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Air Styler 4-in-1: a guide for the correct tool

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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3-in-1 Multistyler: one handle, distinct styling heads

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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A brush routine that works with your hair

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Use styling accessories for their intended job

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Bare Bliss: cleanse, condition, and add shine

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Blowout Perfect: prepare for your finished style

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Wonder Smooth: care between straightening services

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Secret Straight: a smoother-feeling wash routine

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Nutri Curls: a softer-feeling curl routine

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Power Blonde: care for your blonde lengths

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Purifying Detox: a fresh start for buildup

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Silk Obsessed: care for a smooth-looking finish

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Vivid Color: keep color care in your routine

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Keratin care: from wash day to leave-in softness

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Hydra Glow: build a moisture-focused routine

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Pure Keratin: softness and shine, with the right directions

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Repair Formula: care for dry or processed lengths

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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Argan Oil Serum: a finishing step for softness and shine

Let’s make sure you have the right directions. Products with similar names can have different controls, attachments, formulas or care requirements. Follow the instructions supplied with your exact product.

Need help finding them? Contact us with your product name, model or SKU, and a clear photo of its label. For an electrical tool, switch it off, unplug it and let it cool before checking the label. Do not open the housing.

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