Refund policy

Exchanges Only

We do not accept returns for a refund. Eligible website purchases may be exchanged under the conditions below.

Website purchases

This policy applies only to orders purchased directly from cortexbeauty.com. For purchases from another retailer, marketplace or seller, please contact that seller for assistance.

Exchange eligibility

We exchange items only if they are defective or damaged upon arrival. Contact Customer Support with photos of the issue within seven days of delivery. Proof of purchase is required.

How to request an exchange

Email helpdesk@cortexbeauty.com with your name, order number, product name, a description of the issue and photos. Exchanges must be approved before an item is sent back. Our team will provide instructions for approved exchanges.

Warranty claims

Manufacturer-defect claims after the arrival exchange window are handled under the official warranty policy, including its registration requirements, coverage period and replacement fee. Sending back an item for an approved exchange or warranty claim is different from a return for a refund.

This policy does not limit rights that cannot be excluded under applicable law.