FAQ

Free U.S. shipping

Free shipping applies to all orders shipping to U.S. addresses with an order subtotal over $50 USD after discounts and before taxes. No code is needed. At $50 or below, shipping is calculated at checkout.

Shipping  

• I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE? 

Your package should arrive in 3-5 business days. If you don’t receive it within 10 business days, please reach out to helpdesk@cortexbeauty.com. 

• WHAT METHOD IS USED FOR SHIPPING? 

UPS, USPS, FedEx 

• I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO? 

Wait 24 hours to receive the confirmation, then send an email to helpdesk@cortexbeauty.com. 

 

Exchanges  

• HOW DO I REQUEST AN EXCHANGE? 

We do not accept returns for a refund. Exchanges are available for items that are defective or damaged upon arrival. Contact helpdesk@cortexbeauty.com with your order number and photos within seven days of delivery. Approval is required before sending an item back. See our exchange policy.

• CAN I CHANGE MY ORDER ONCE I'VE PLACED IT? 

Please send an email to our customer service team at helpdesk@cortexbeauty.com and they will be able to assist you. 

• HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM? 

Please send an email to helpdesk@cortexbeauty.com to get in touch with our customer service team. 

• I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE? 

You should expect a response in 1-2 business days after sending your email.  

• WHAT DOES THE WARRANTY COVER? 

Eligible tools are covered for manufacturer defects for two years from registration. Register within 90 days of purchase. Continental U.S. only. Approved replacements require a $24.95 shipping, handling and processing fee. Replacements retain the remainder of the original warranty. See the official warranty policy for full terms and exclusions.

• HOW DO I REGISTER MY TOOL? 

Register your tool within 90 days of the original purchase date to activate and validate the warranty. Register your tool here. Coverage lasts two years from registration; see the official warranty policy.

 

Accounts  

• DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER? 

We recommend setting up an account to get info on deals and promotions. Wholesalers need to set up an account to place an order.  

 

Extra  

• DO YOU OFFER DISCOUNTS AND PROMOTIONS? 

TYB rewards remain available to eligible members under their offer terms. Sign up for product updates and new launches.

• Where can I find your tools in stores?  

TJ Maxx, Marshalls, Ross, Winners, Macy’s, Century 21, Tuesday Morning, Bealls, Burlington.  

• How do I know If I am buying authentic Cortex Beauty Products on third party sites?  

  The third party will state if they are an authorized seller of Cortex Beauty products.