Warranty

Thank you for your interest in the products and services of Cortex Beauty (“Cortex Beauty”).

What Does This Limited Warranty Cover?

This Limited Warranty covers defects in materials or workmanship resulting from normal use and proper maintenance of the product. It covers manufacturer defects only and does not cover damage caused by misuse, abuse, improper care, neglect, accident, or failure to follow the instructions included with the product.

Cortex Beauty hair tools are manufactured to high-quality standards and are designed to provide superior performance when used according to the instructions in the manual supplied with the product.

How Long Does the Coverage Last?

The Warranty Period is two years from the date the product is registered.

The product must be registered within 90 days of the original purchase date to activate and validate the warranty. If the product is not registered within 90 days of purchase, the warranty will not be valid.

A replacement product will remain covered for the remainder of the original product’s Warranty Period.

This warranty is available only within the continental United States.

What Will We Do to Correct the Problem?

If Cortex Beauty determines that the product has a qualifying defect in materials or workmanship, Cortex Beauty may, at its discretion, repair the product, replace it with the same or a comparable product, or issue a refund when applicable.

The repair or replacement product itself will be provided at no additional charge. However, all approved replacement claims require a mandatory $24.95 shipping, handling, and processing fee, even when the product is confirmed to be defective.

The defective product must be returned in its original packaging with a check or money order in the amount of $24.95.  Alternatively, if you would like to use a credit card for your replacement fee - please contact helpdesk@cortexbeauty.com for a personalized payment link.

Once the payment has been received and processed, a replacement will be sent within 15 business days.

If the product was purchased through another *retailer, store, website, or sales channel, you must first contact that seller regarding any refund request.

*Cortex Beauty only issues refunds for products purchased directly from Cortex Beauty.

What Does This Limited Warranty Not Cover?

This Limited Warranty does not cover:

• Damage caused by misuse, abuse, neglect, accident, or improper care
• Damage caused by using the product in a manner inconsistent with the instructions provided in the product manual
• Products showing signs of abuse or improper handling
• Products that have been altered, opened, serviced, or repaired by an unauthorized person or entity
• Products purchased from unauthorized dealers, internet sites, or companies that do not legitimately represent or sell Cortex Beauty products

Cortex Beauty cannot guarantee the quality or authenticity of products sold by unauthorized dealers. Purchasing a product from an unauthorized seller forfeits this warranty.

How Do You Obtain Warranty Service?

To request warranty service, contact Cortex Beauty at helpdesk@cortexbeauty.com.

Our customer service team will help determine the nature of the problem, confirm warranty eligibility, and provide the appropriate return or replacement instructions.

Do not return a product until you have contacted Cortex Beauty and received instructions for your warranty claim.

Nothing in this Limited Warranty excludes, restricts, or otherwise affects any statutory rights that may apply to you.