Politique de remboursement
Need help with a product? We make it simple.
Tool stopped working? Start a warranty claim online if you bought your tool from cortexbeauty.com or any authorized retailer. It takes a few minutes: pick your tool, upload your receipt, and pay the $24.95 replacement fee. If your claim isn't approved, the $24.95 replacement fee will be refunded.
Bought it from another store in the last 30 days? Please try returning or exchanging it with that store first. It's usually faster and free. If they can't help, start a claim with us.
Damaged or defective? Exchanges are available for damaged or defective units (for example, a tool that stops working) bought from an authorized retailer and still within our 1 year limited warranty. Request an exchange online. Pick the item, enter your order number, and add a photo. Approved replacements require a $24.95 shipping, handling and processing fee.
Our exchange policy
We don't offer refunds. Exchanges are available for damaged or defective units (for example, a tool that stops working) bought from an authorized retailer and still within our 1 year limited warranty. If you qualify, we'll send a replacement. Approved replacements require a $24.95 shipping, handling and processing fee.
Who it covers
Units bought from an authorized retailer (including cortexbeauty.com) that are still within our 1 year limited warranty. Bought from a store or another website in the last 30 days? Please try returning or exchanging it with that store first. After 30 days, or if the store can't help, you can start a warranty claim with us any time during your warranty coverage.
How to request an exchange
- Go to our exchange request page.
- Pick the item, enter your order number and delivery date, tell us what's wrong, and add a photo of the issue.
- Submit your request at checkout. Approved replacements require a $24.95 shipping, handling and processing fee. Use the same email as your original order so we can match it.
Our team reviews every request, usually within 1 business day. Once it's approved, your replacement ships. Please don't send anything back unless our team asks you to.
Tool stopped working?
If your tool stops working because of a manufacturer defect, it's covered by our limited warranty. You can start a warranty claim online any time during your coverage.
Questions?
We're happy to help. Visit our Help Center or start a live chat at the bottom of any page, Monday to Friday, 8am to 5:30pm Eastern.
This policy does not limit rights that cannot be excluded under applicable law.
